ADOPTION/FOSTER COUNSELOR
The responsibilities of the Adoptions Counselor are as follows:
- To complete a phone interview with prospective applicants in which you will ask questions from a question sheet
- To take interview notes and upload them to the “Interview Notes” section of the applicant’s file in Airtable
- To request and review home and yard photos of potential adoption/foster candidates
- To request vet records be released by applicant’s veterinarian and call their veterinarian for a vet check
- If they have no vet, then you must conduct a reference check after interviews are completed
- To assess the suitability of potential adoption/foster candidates based on info gathered
- To make recommendations for approval/denial of potential adoption/foster candidates
- To make match recommendations between applicants and available animals
- To initiate Facebook Messenger group chats upon an application approval
- To send the welcome message to the approved applicant in the new group chat
- To inform all relevant parties that an application and/or match has been approved
- To maintain the applicant’s Airtable file and ensure it is updated frequently
- To answer applicant questions in the group chat throughout their entire process
- To keep the Adoptions/Foster Team informed of progress during an interview cycle
- To ensure all Adoptions/Foster Team policies and procedures are adhered to
- To complete regularly scheduled post-adoption check-ins via group chats
- To actively check and engage in the Adoption Team Facebook Messenger chat
- If you have approved a foster you must send them the relevant foster information, including the foster agreement, and ensure the returned copy is updated in their AT file
- To report any concerns or questions to the Adoptions Manager and/or Coordinator
- To represent HelpAWS in a professional, courteous and respectful manner
The expectations of the Adoption/Foster Counselor are as follows:
- Commit a minimum five to ten (5-10) hours per week with the expectation of working between 15-20 hours weekly during a busy adoption/foster cycle
- Check the Adoption Team Facebook Messenger group chat consistently throughout the day, ensuring that notifications are turned on for messages
- Read every message that comes through any of your active foster or adoption chats
- Schedule assigned interviews within 24 hours of receipt and complete interview within 72 hours of receipt
- Update the appropriate Airtable immediately after each applicant correspondence
- Conduct all applicant correspondence via the HelpAWS email or via phone call